Refund Policy
Our company offers all our customers a 30-day money-back guarantee, which means that if your work hasn’t started within two weeks from the date of payment, you will get your money back. Making an offering like this reflects our trust in the knowledge and expertise of our SEO team. However, since SEO is a time-consuming process and good results cannot be achieved in such a short period of time.This definitely requires a well-planned and effective application of search engine optimization services. Plus, sometimes it pays to be patient! Our customers are free to analyze our approach for the first 30 days and request a refund if theirs doesn’t work.
Our money-back guarantee includes adjusting the cost of the total hours spent continuing to work on your project up to the day you submit your refund request to us. Each stage of an SEO project obviously involves a tremendous amount of planning, knowledge, technology, reporting, as well as other backend SEO jobs. After deducting a fair price for all these services, you will get the rest of the money back.
For a clearer understanding about our ‘Refund Policy’, please read the following carefully:
After requesting a refund, you –
Get 100% money back for unused hours.
Receive 30% of the total cost of back hours worked.
To get the money back, you must submit your application to us within 30 days from the date of commencement of the project.
Our refund policy is designed to define the conditions of ZSM eServices Pvt Ltd. will refund, the process of requesting a refund, and ZSM eServices Pvt Ltd’s responsibility under any circumstances that give rise to such claim. By registering for one of our Services, you represent that you accept and agree to all of the terms set out in the Refund Policy.
All information we collect will be used to improve the content of our website, to inform customers about updates to our website, or to investigate a problem with their request. If you do not wish to receive any e-mails from us in the future, please notify us in writing by e-mail or letter.
Coverage & Scope
Our refund policy covers refunds made by ZSM eServices Pvt Ltd and/or a website owned and managed by ZSM e Services Pvt Ltd.
This policy does not apply to companies that are not owned by ZSM eServices Pvt Ltd or ZSM eServices Pvt Ltd. controlled, or to persons not employed or administered by ZSM eServices Pvt Ltd. Third party websites referenced on ZSM eServices Pvt Ltd website.
file a complaint.
At ZSM eServices Pvt Ltd we take up every project keeping the end product in mind. This is our responsibility as well as that of the customer. We are therefore of the opinion that every effort should be made to find a mutually acceptable solution in the event of dissatisfaction with the Services. Only if things completely get out of hand should a refund be considered.
Our ultimate goal is to find a mutually acceptable solution. Even if for some reason you are not satisfied and considering filing a refund request, we request you to contact us at info@zsmeservices.com for a final communication before applying for a refund Write.
A reimbursement request should only be made if we cannot come to an agreement after talking to you.
Eligibility for refund At ZSM eServices Pvt Ltd, every project is important to us and we ensure that we handle each project with utmost care and professionalism. Our goal is to provide results as per the terms of the offer. However, if the Customer is not satisfied with the results and opts for the dispute resolution process, does: So regardless of all measures we take, we will consider refund requests in accordance with the following schedule, which clearly outlines our services and refund policy for each service:
Liability of ZSM eServices Pvt Ltd. Linked to the value of that part of the project (as per our proposal) that remains unfinished at a given time. ZSM eServices Pvt Ltd is not responsible for any damages caused to services not performed/not performed or their delay at any point of time. Reimbursement liability exists only if the project is canceled by the customer and has been informed in writing to ZSM eServices Pvt Ltd.
Partial refunds will be processed and sent within 180 working days from the date of cancellation and will be processed as per the payment method agreed at the start of the project, ie; Refund by check or credit card refund.
And the full refund will be processed and sent within 30 working days of the date of cancellation and will be processed using the payment method agreed upon at the start of the project; Refund by check or credit card refund.
ZSM eServices Pvt Ltd, at its sole discretion, may change this Policy at any time without notice. You are therefore asked to review this policy regularly. Your continued use of the ZSM eServices Pvt Ltd website following such changes automatically indicates your consent.